Please send your orders or inquires to our email at anytime. Give us 24-48 hours to respond back to you. When placing orders for large events or weddings please order at least 30 days or more in advance if possible. There is no limit on how far in advance you can place an order or ask questions about an upcoming event.
Deposit and Policy:
Once a quote is given for your order and confirmed, a 50% non refundable deposit is required to book your event. Please pay your deposit within 48 hours after receiving your quote to insure availability for your order. Your order will be booked when I receive your deposit. Your remaining balance is due one week prior to your event. All orders that are booked the same week of the due date of your order has to be paid in full the same day you order. Wedding balances are due one month prior to your event. All payments are NON-REFUNDABLE and NON-TRANSFERABLE, which means you CAN NOT cancel a scheduled date then change it for another one. All cancellations must be emailed to us no less than one week prior to your event. NO REFUNDS for cancellations because your order has begun to be processed as soon as your deposit has been submitted. Your order is priority so once your deposit is processed our team is already working to make it AWESOME! Every customer is responsible for updating and advising Kina's Unique Sweets of any date change, venue change, or address change of where your event will take place. We are not responsible for any weather conditions that may result in canceling your event.
*Submitting payment to your invoice confirms you are agreeing to this deposit and policy of Kina’s Unique Sweets.*
Payments can be made by invoice through PayPal.. If you would like to pay in person with cash or credit card you can set an appointment with us.
Yes we offer cake tasting! We charge $30 for tasting. If you book your order with us we would be glad to add the $30 toward your order. You can decide on 3-4 flavors for tasting. Cake tasting can be done by appointment to discuss your dream wedding cake design! Please call or email us for appointments.
Delivery fee is based on mileage. The fee will be applied to your total purchase. Please make sure you give us the correct location to your event/venue. We do not deliver over 30 miles. Pick up will be at a scheduled time. If you will not be able to pick up at that time please call us ahead of time.